To provide the best shopping experience at POWERED BY SHOPLINE, we have a return and refund policy. This policy is applicable to purchases at the online store. If there is any problem with the products you purchased, we are pleased to offer a “3-day Return and Refund Policy” for items that meets any of the following criteria and with effective receipts, and you shall visit our designated physical store to process the return and refund within 3 days after the delivery of the goods at issue

Bad or Wrong Goods

1. The color, design, model and materials of product are not consistent with the description on the website/at the physical store
2. You receive a product flawed or with any quality defects
3. There is any damage that was caused by the delivery process and renders the goods defective

In addition, please make sure that the item for returning is in “good condition” and that the original package is intact. By “good conditions”, it means: 

1. No damage or stains on the products and the original packaging
2. Product remains unworn, unused, unwashed, unaltered and untampered. 
3. Due to hygiene concerns, all products such as intimate wear, socks, shoes, water bottle or personal care products cannot be returned
4. Unless there is defective problem or product quality problem, otherwise the product should be in resell-able condition (All original tags present and attached)

Unacceptable Returns

Under the following circumstances, we will not be able to process your returns:

1. Products not meeting the criteria for our “ 3-day Return and Exchange Policy”
2. Products without original receipt
3. Products that have been improperly used or damaged
4. Products with color fading due to display
5. Products with unclean appearance
6. Products not sold on the online store and physical store

SHOPLINE reserves the final right to interpret the terms and conditions herein.